Refund policy

Food we cannot take back.

Because ChillBar is a frozen food product, we cannot accept returns once an order has shipped.

If something is wrong, we fix it

Email admin@trychillbar.shop within 48 hours of delivery with a photo of the product, a photo of the shipping box, and a photo of the shipping label.

If your order arrives thawed, damaged or short, we will replace it or refund it. Your choice.

Cancellations

Pre-orders can be cancelled for a full refund any time before they ship. Just email us.

Wrong address

If a package comes back to us because the address was wrong or nobody was there to receive it, we cannot resend the product because it will have thawed. Please double check your address at checkout.